FAQs

1. Where can I contact you?

You can reach us via email at skinergyusa@gmail.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are the products shipped from?

Our products are shipped from various locations depending on the item. We strive to ensure that your order is processed and shipped as efficiently as possible to minimize delivery times.

3. Can I get a refund on my product?

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days for a refund.

 4. How do I initiate a return?

To start a return, please contact us at skinergyusa@gmail.com. We will guide you through the return process and provide you with the necessary instructions.

5. What should I do if I receive a damaged or incorrect item?

If you receive a defective, damaged, or incorrect item, please contact us immediately at skinergyusa@gmail.com. We will evaluate the issue and work to resolve it promptly.

6. Can I exchange my product?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and make a separate purchase for the new item once the return is accepted.

7. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination. Please refer to our shipping policy for more detailed information.